I cannot complete my quote request, what do I need to do?
Contact us, detailing the problem you have encountered. You can either email us on anfiotechnology@gmail.com or call us on +260 977979700 and our Customer Care will be happy to assist you.
Do I have to create an account to place an Quotation?
No, you can request a quote without having an account.
What is your Online Return Policy?
If you are not satisfied with the product ordered or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better. We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, on rare occasions where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.
My shipping address and billing address may be different. Will that be a problem
Not at all. You can choose to have a separate shipping and billing addresses. Our team will deliver the order to your shipping address.
Can I choose a specific date and time to collect a order from the store?
We offer a 7-day window within which to collect the product from the store; this starts from the date the product has been made available in-store.
Why can’t I log into my account?
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What payment types do you offer?
For Domestic orders: You can pay for purchases using Cash In-Store, Debit card, or Bank transfer method
Would I be charged for availing of the COD option?
You May be Charged for Delivery on COD Order.
What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfil your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 3 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 1 business day of receipt, with supporting images if applicable, so we can best address your concern.
How do I cancel my order?
If you wish to cancel your order, you can do so by sending us an email on anfiotechnology@gmail.com. You can also call our Customer Care on +260 977979700 (Timings: 8:30 am-5:00 pm CAT).
How will I get a refund for my canceled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been confirmed, your order will be canceled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10-15 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +260 977979700 (Timings: 8:30 am-5:00 pm) Monday to Saturday or email us at anfiotechnology@gmail.com
